All Our Products are Sent to you Electronically for you to Download and Keep

Complaint Handling Skills

Complaint Handling Skills

Ultimate Leadership Training
Regular price
Sale price
Regular price
Sold out
Unit price
Tax included. Shipping calculated at checkout.

This Complaint Handling Skills Training Course is for Sale

This action focused complaint handling skills training course challenges the way your team of learners thinks and improves the effectiveness of the team and workplace it is delivered to. It sets a standard of how all future complaints should be handled and what systems need to be in place from preventing them from happening again.

The training develops a skill set that encourages your learners to break down the barriers and start to communicate more effectively. Once your team get to grips with why the customer is unhappy, they can start to build the all-important bridges to win that customer back – it’s powerful stuff!

In our experience, because this is a tried and tested customer complaint handing training course improves the team’s morale, your customer satisfaction, your company reputation, and your competitive advantage

The aim of this complaint handling training course is to provide the learners with the knowledge and skills to develop complaint handling strategies that will enable them to handle complaints confidently and win back the customer.

By the end of this complaint handling training course, your learners will be able to:

  • Define clearly what a complaint is
  • Explain the importance of dealing with complaints
  • State the expectations of an unsatisfied customer
  • Follow a 6-step process when handling complaints
  • Identify the different types of people who complain
  • Demonstrate effective communication for complaint handling
  • Establish key skills for complaint handling

The Complaint handling Skills Training Course

When you buy this pre-written, ready to go, tried and tested complaint handling skills training course, you receive:

  • Course breakdown and suggested timings
  • Comprehensive trainer notes
  • Power point slides
  • Learner notes with the slides on
  • All the handouts that accompany the course
  • An activity that highlights the need for the whole team to agree actions to put in place so the complaint never happens again

Your purchase will be forwarded to you electronically once we have been notified by Shopify, we know you'll love it! It's pre-written and ready to go, the trainer notes are so well written and easy to follow. 

You may be also interested in our managing conflict and dealing with difficult people training course – click here for more information

What one of our clients said:

"There has been so much I’ve gained from this session it is hard to list. The main thing I have taken from the training is greater confidence and motivation to be a great manager".

"Adrian, you should bring your skills to the council as a “trouble shooter” Please come back again". Sarah – (Planning Team Manager) – Greater Cambridge Planning Department (See more feedback here)


If you Need a Tutor - Feel Free to Contact Us


Buy this Complaint Handling Skills Training Course which is for Sale


©Copyright material. None of the products on this Training Games Bookstore can be shared with anyone else other than for training purposes in your business and/or organisation or your client’s business and/or organisation. It can not be shared via social media or sent to anyone outside your business and/or organisation without the express permission from our learning and development director – Contact us here

Other Training Courses for Sale:

The 12 Month Action Focused Leadership and Management Training Course for Sale - 1 Day Sales Training Course for Sale - 1 Day Train the Trainer Training Course for Sale - 2 Day Train the Trainer Training Course for Sale - 5 Star Customer experience Training Course for Sale - Absence Management Training Course for Sale - Achievable Outcomes Training Course for Sale - Appraisal Skills and Meeting Etiquette Training Course for Sale - Change Management Training Course for Sale - Coaching Skills for Managers Training Course for Sale - Complaint Handling Skills Training Course for Sale - Creative and Innovative Problem Solving Training Course for Sale - Creativity and Innovation Skills Training Course for Sale - Customer Service Skills Training Course for Sale - Decision Making Skills Training Course for Sale - Delegation Skills training Course for Sale - Communication Skills Training Course for Sale - Emotional Intelligence Training Course for Sale - Equality Diversity and Inclusivity Training Course for Sale - Hr Skills for Managers Training Course for Sale - Leadership Skills Training Course for Sale - Management Skills Training Course for Sale - Managing Conflict in the Workplace Training Course for Sale - Managing Remote and Flexible Teams Training Course for Sale - Mentoring Skills Training Course for Sale - One to One Skills Training Course for Sale - Performance Management Skills Training Course for Sale - Presentation Skills Training Course for Sale - Project Management Training Course for Sale -Recruitment and Selection Skills Training Course for Sale - Resilience, Positivity and Wellbeing Training Skills Course for Sale - Stakeholder Management Training Course for Sale - Team Building Skills Training Course for Sale - Team Leader Skills Training Course for Sale - Telephone Skills Training Course for Sale - The Conflict Management Training Activity for Sale - Time Management Skills Training Course for Sale - Upsales Skills Training Course for Sale