This Complaint Handling Skills Training Course is for Sale
This action focused complaint handling skills training course challenges the way your team of learners thinks and improves the effectiveness of the team and workplace it is delivered to. It sets a standard of how all future complaints should be handled and what systems need to be in place from preventing them from happening again.
The training develops a skill set that encourages your learners to break down the barriers and start to communicate more effectively. Once your team get to grips with why the customer is unhappy, they can start to build the all-important bridges to win that customer back – it’s powerful stuff!
In our experience, because this is a tried and tested customer complaint handing training course improves the team’s morale, your customer satisfaction, your company reputation, and your competitive advantage
The aim of this complaint handling training course is to provide the learners with the knowledge and skills to develop complaint handling strategies that will enable them to handle complaints confidently and win back the customer.
By the end of this complaint handling training course, your learners will be able to:
- Define clearly what a complaint is
- Explain the importance of dealing with complaints
- State the expectations of an unsatisfied customer
- Follow a 6-step process when handling complaints
- Identify the different types of people who complain
- Demonstrate effective communication for complaint handling
- Establish key skills for complaint handling
The Complaint handling Skills Training Course
When you buy this pre-written, ready to go, tried and tested complaint handling skills training course, you receive:
- Course breakdown and suggested timings
- Comprehensive trainer notes
- Power point slides
- Learner notes with the slides on
- All the handouts that accompany the course
- An activity that highlights the need for the whole team to agree actions to put in place so the complaint never happens again
PLUS, when you buy this complain handling skills training course, we’ll send you a copy of our conflict management skills training activity for FREE, as a thank you.
Your purchase will be forwarded to you electronically once we have been notified by Shopify, we know you'll love it! It's pre-written and ready to go, the trainer notes are so well written and easy to follow.
You may be also interested in our managing conflict and dealing with difficult people training course – click here for more information
What one of our clients said:
"There has been so much I’ve gained from this session it is hard to list. The main thing I have taken from the training is greater confidence and motivation to be a great manager".
"Adrian, you should bring your skills to the council as a “trouble shooter” Please come back again". Sarah – (Planning Team Manager) – Greater Cambridge Planning Department (See more feedback here)
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Buy this Complaint Handling Skills Training Course which is for Sale