Telephone Skills Training Course

Telephone Skills Training Course

Ultimate Leadership Training
Regular price
Sale price
Regular price
Sold out
Unit price
Tax included. Shipping calculated at checkout.

This Telephone Skills Training Course is for Sale

This telephone skills training course has been delivered to large supermarket pay departments, small call centre teams, reception teams and other businesses or organisations where team members use the telephone as part of their daily role.

In business today engaging over the telephone with prospective customers, customers, high value customers, colleagues and potentially lost customers has never been more important. Done correctly the telephone can help an organisation grow more business, resolve problems, provide a more efficient and improved customer service and experience. 

Whether you are answering incoming calls or making calls, this course will help your learners gain professional telephone skills, which will satisfy and engage the person on the other end.

This telephone skills training course that you can buy will challenge the way you learners think and act when it comes to the day to day activities within a busy environment.

Benefits of the Telephone Skills Training Course:

  • It will empower, motivate, and inspire your team
  • Constructively respond to customer’s enquiries
  • Leave your customer with a positive feeling at the end the call
  • Handle calls efficiently and provide a professional service
  • Effectively communicate on the telephone
  • Turn potentially lost customers back into customers 

This is a great one day telephone skills training course that can also be broken down into smaller bitesize sessions, like all the courses for sale on this page.

In our experience, because this is a tried and tested telephone skills training course, that’s for sale, it improves the team’s morale, your customer satisfaction, your company reputation, and your competitive advantage

The aim of this telephone skills training course is for all delegates to leave with the knowledge to build their own strong telephone communication skills. This is a practical, interactive, ‘hands-on’ course (with some fun thrown in!).

By the end of this telephone skills training course, your learners will be able to:

  • Utilise appropriate telephone techniques in their calls
  • Overcome issues with negative calls
  • Use communication basics to influence a call
  • Apply professional etiquette to satisfy customers
  • Deal with unhappy customers effectively

The Telephone Skills Training Course

When you buy this pre-written, ready to go, tried and tested telephone skills training course, you receive:

  • Course breakdown and suggested timings
  • Comprehensive trainer notes
  • Power point slides
  • Learner notes with the slides on
  • All the handouts and activities that accompany the course
  • Some great activities to enthuse your team and learners

Your purchase will be forwarded to you electronically once we have been notified by Shopify, we know you'll love it! It's pre-written and ready to go, the trainer notes are so well written and easy to follow. 

You may be also interested in:

What one of our clients said:

"I'm taking away the confidence to be able to delegate once I am in a managerial role. The ability to speak up and be confident in my skills and knowledge as well as tips for an effective team. I've also learnt about managing workload; work life balance and to leave the ego at the door"!

"Please come to our US office! This course will benefit my team in more ways than I could imagine"! Jessica - The Creative Engagement Group - (Philadelphia, USA) (See more feedback here)


Buy Telephone Skills Training Course Which is for Sale

©Copyright material. None of the products on this Training Games Bookstore can be shared with anyone else other than for training purposes in your business and/or organisation or your client’s business and/or organisation. It can not be shared via social media or sent to anyone outside your business and/or organisation without the express permission from our learning and development director – Contact us here


Other Training Courses for Sale:

The 12 Month Action Focused Leadership and Management Training Course for Sale - 1 Day Sales Training Course for Sale - 1 Day Train the Trainer Training Course for Sale - 2 Day Train the Trainer Training Course for Sale - 5 Star Customer experience Training Course for Sale - Absence Management Training Course for Sale - Achievable Outcomes Training Course for Sale - Appraisal Skills and Meeting Etiquette Training Course for Sale - Change Management Training Course for Sale - Coaching Skills for Managers Training Course for Sale - Complaint Handling Skills Training Course for Sale - Creative and Innovative Problem Solving Training Course for Sale - Creativity and Innovation Skills Training Course for Sale - Customer Service Skills Training Course for Sale - Decision Making Skills Training Course for Sale - Delegation Skills training Course for Sale - Communication Skills Training Course for Sale - Emotional Intelligence Training Course for Sale - Equality Diversity and Inclusivity Training Course for Sale - Hr Skills for Managers Training Course for Sale - Leadership Skills Training Course for Sale - Management Skills Training Course for Sale - Managing Conflict in the Workplace Training Course for Sale - Managing Remote and Flexible Teams Training Course for Sale - Mentoring Skills Training Course for Sale - One to One Skills Training Course for Sale - Performance Management Skills Training Course for Sale - Presentation Skills Training Course for Sale - Project Management Training Course for Sale -Recruitment and Selection Skills Training Course for Sale - Resilience, Positivity and Wellbeing Training Skills Course for Sale - Stakeholder Management Training Course for Sale - Team Building Skills Training Course for Sale - Team Leader Skills Training Course for Sale - Telephone Skills Training Course for Sale - The Conflict Management Training Activity for Sale - Time Management Skills Training Course for Sale - Upsales Skills Training Course for Sale