This Telephone Skills Training Course is for Sale
This telephone skills training course has been delivered to large supermarket pay departments, small call centre teams, reception teams and other businesses or organisations where team members use the telephone as part of their daily role.
In business today engaging over the telephone with prospective customers, customers, high value customers, colleagues and potentially lost customers has never been more important. Done correctly the telephone can help an organisation grow more business, resolve problems, provide a more efficient and improved customer service and experience.
Whether you are answering incoming calls or making calls, this course will help your learners gain professional telephone skills, which will satisfy and engage the person on the other end.
This telephone skills training course that you can buy will challenge the way you learners think and act when it comes to the day to day activities within a busy environment.
Benefits of the Telephone Skills Training Course:
- It will empower, motivate, and inspire your team
- Constructively respond to customer’s enquiries
- Leave your customer with a positive feeling at the end the call
- Handle calls efficiently and provide a professional service
- Effectively communicate on the telephone
- Turn potentially lost customers back into customers
This is a great one day telephone skills training course that can also be broken down into smaller bitesize sessions, like all the courses for sale on this page.
In our experience, because this is a tried and tested telephone skills training course, that’s for sale, it improves the team’s morale, your customer satisfaction, your company reputation, and your competitive advantage
The aim of this telephone skills training course is for all delegates to leave with the knowledge to build their own strong telephone communication skills. This is a practical, interactive, ‘hands-on’ course (with some fun thrown in!).
By the end of this telephone skills training course, your learners will be able to:
- Utilise appropriate telephone techniques in their calls
- Overcome issues with negative calls
- Use communication basics to influence a call
- Apply professional etiquette to satisfy customers
- Deal with unhappy customers effectively
The Telephone Skills Training Course
When you buy this pre-written, ready to go, tried and tested telephone skills training course, you receive:
- Course breakdown and suggested timings
- Comprehensive trainer notes
- Power point slides
- Learner notes with the slides on
- All the handouts and activities that accompany the course
- Some great activities to enthuse your team and learners
Your purchase will be forwarded to you electronically once we have been notified by Shopify, we know you'll love it! It's pre-written and ready to go, the trainer notes are so well written and easy to follow.
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What one of our clients said:
"I'm taking away the confidence to be able to delegate once I am in a managerial role. The ability to speak up and be confident in my skills and knowledge as well as tips for an effective team. I've also learnt about managing workload; work life balance and to leave the ego at the door"!
"Please come to our US office! This course will benefit my team in more ways than I could imagine"! Jessica - The Creative Engagement Group - (Philadelphia, USA) (See more feedback here)