How do you respond to a negative review?
Why reply to a good review?
This document will show you how to respond to reviews online, both good and bad, and earn more business in the process.
Contained is a simple four-step process to answer "How do I respond to reviews?" By following these steps, you too will be able to take charge of those first six reviews that a whopping 73% of consumers form their opinion on, and earn more business in the process.
Regardless of where the review is—Google, Yelp, Facebook, Bing, Foursquare, Amazon or a top directory - you can capitalise on a good review, and minimise the damage of a bad review. Let’s see how!